(3 - Hour delivery Within Singapore Only) - Select this for our next-day delivery service with only a 3 - hour waiting time. (Delivery within the same day can only be done via phone, just call +65 67440600, subject to the availability of delivery slots).
Payment options: Cash on delivery, Cheque, Prepay by WorldPay/ Credit Cards. Payment through NETS are available for Walk-In customers only. (Min purchase must be SGD 50)
For customers opting to pay by Cheque, Please cross cheque to NutriFirst Pte Ltd.
For customers opting to prepay by RBS Worldpay/Credit Card, we will only deliver the product/s after receiving the payment/s. We don't do any refund for purchases paid by RBS WorldPay/Credit Card.
Charges: SGD 10 for order/s SGD 30 and below, $5 for SGD 31-$99 or FREE with order/s above SGD 100.
Note: We are unable to fulfil requests to deliver at a specific timing/s or provide a shorter duration time slot/s within your chosen delivery time slot/s.
Delivery time slots for Express delivery (Singapore Only) We provide express/ urgent delivery only via phone call at +65 67440600. There will be a waiting time of up to 3 hours upon confirmation of order/s and an express delivery fee of SGD 20 will be charged. (Order/s must be made during normal operation hours)
Our delivery day and time slots available are as indicated. Please do ensure that your order will be collected by someone and you have prepared the payments for your purchase during the time slot you have chosen. Please be advised that delivery man only have 5 minutes waiting time, There will be an additional SGD 12 charge for those who will exceed the time allotted and also for rescheduled delivery. Before you submit your order, you will be prompted to select your preferred time slot for delivery. Simply click on the appropriate time slot and submit your order. Within minutes, you will receive a computer-generated invoice in your email account.
Invalid addresses include incomplete postal address, freight centres, ports, terminal, camps, and such other places as may be determined in NutriFirst’s absolute discretion without any notice to you.
Monday to Saturday (Excluding Sundays & Public Holidays): 9am-12pm, 10am-1pm, 11am-2pm, 12pm-3pm, 1pm-4pm, 2pm-5pm, 3pm-6pm, 4pm-7pm, 5pm-8pm, 6pm-9pm, 7pm-10pm.
*** You are able to make a purchase at Blk 1014 Geylang East Ave 3 #07-178. Cash Payments and Payment through NETS for purchase above SGD 50 are Accepted, Credit Card Payments are only accepted for purchase above SGD 100. Credit Card Payments made on our show room will be processed through online transaction which is through RBS Worldpay.
Note: Do not place any order with NutriFirst’s delivery man as they are on a contract basis.
NutriFirst Pte Ltd reserves the right to change the existing shipping rates without prior notice.
We ensure accuracy in our billing as all our transactions are automatically processed.
SHIPPING OPTIONS - International Orders (Orders only accepted for the following Countries)
International Economy (Australia, Brunei, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, New Zealand, Philippines, Taiwan, Thailand, Vietnam) - Select the country that you are residing in. Note: We do not ship to countries that are not stated.
You may select International Economy or International priority.
Note: International Economy is not applicable for India.
All international orders are sent via Federal Express.
Charges calculated by weight (including packaging weight) and will be factored into your total bill.
NutriFirst Pte Ltd reserves the right to change the shipping rates without prior notice.
Payment option: Prepay by Worldpay/Credit Card (Please kindly wait for the secure payment gateway to load after clicking "Continue" if you select the option to pay via Worldpay/ Credit Card).
For customers opting to prepay by Worldpay/ Credit Card, we will only send out the product/s ordered after receiving the payment/s. For orders above SGD$500, payment should be made by telegraphic transfer.
Once processed, packaged and dropped for shipping, the time in transit is estimation of 2-4 days for international priority and 2-8 days for international economy (Depending on area). This excludes Saturdays and holidays.
Should there be any further delay in this process, due to back orders on products or acts of nature beyond our control. Upon receiving payment, we will process the order and send it to our warehouse for packing, once item is shipped, tracking number/s will be provided. You may track your package/s at www.fedex.com.
Important note: If you are residing in any country other than Singapore, please check with your local customs for your country’s import regulations before making the purchase. Our responsibility ends when we ship your order out of Singapore. We will not be responsible for (i) the confiscation of the product/s and/or (ii) any fines or penalties which may be imposed upon you by your local customs for violating import regulation (iii) correction of shipping address due to user error. You agree to indemnify us for any fine/s and/or penalties which may be imposed upon us for the infringement of any such laws as a result of your purchase.
We ensure accuracy in our billing as all our transactions are automatically processed.
For every $100 spent in a single receipt excluding shipping and handling charges, there will be a $5 credit in your individual account. Credit will only be reflected after we have received your payment. You may only use the credit in your next order or allow it to accumulate. Redeeming of credits on the same day as purchase won't be entertained. There is no expiry date for the credit accumulated.
Credit available will be reflected when you log in with your email address and password and when checking out.
For Singapore orders with payments made by cash or cheque, credit will only be reflected after your payment have been received and cleared. Updates may take up to 2 weeks. Please email us at feedback@nutrifirst.net if your credit is not reflected after 2 weeks from the date of purchase. Please retain your original invoice as proof of purchase.
By using our website, you signify your agreement to our Privacy Policy, your promise to comply with the representations you make and contained in the Privacy Policy and Terms and Conditions, and your understanding of the scope and limitations of the protections provided under the Privacy Policy and Terms and Conditions. If you do not agree to these policies, please do not use our Website. Your continuous usage of the website means that you accept all of our Privacy Policy and its changes.
We continuously update our website with accurate information on our products. For absolute accuracy, please check the products actual label before use.
The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). They are not intended to diagnose, treat, cure or prevent any condition or disease.
Please take note that some products in the website are not intended for use by persons under 18; please be reminded to read product description before making any purchase. Note: We will not knowingly sell such product/s to any user under the age of 18. Declaration of their actual age must be done upon signing up.
If you are suffering from any illness and/or disability, please consult your own physician or health care practitioner regarding the suggestions and recommendations.
Note! Please do not exceed recommended intake to avoid possible side effects. NutriFirst will not be liable if taken excessively.
Results of taking products from this site will vary and works best with a combination of healthy dieting and exercise.
Product Review are customers' experience and perception contributed by users and NutriFirst holds no responsibility on the reviews made.
NutriFirst Pte Ltd strive to maintain accurate and up-to-date information, we make no warranties or representations as to its "real-time" accuracy. We assume no liability or responsibility for any error/s or omission/s in the content on the site. (For Example typographical errors or product formulation changes) If you discover any inconsistencies on our website on any information, please email us at feedback@nutrifirst.net .
NutriFirst Pte Ltd reserves the right to discontinue a product or product range without prior notice.
You may also call +65 67440600 to clarify about the suitability and the possible side effect of the product before making your purchase.
1. All prices are nett. (No additional hidden costs)
2. All prices are stated is in Singapore dollars (SGD).
3. Prices are subject to change at the sole discretion of NutriFirst Pte Ltd without prior notice.
The receipt of an e-mail order invoice does not constitute our acceptance of an order or our confirmation of an invitation to treat a product or service. NutriFirst reserves all right, without prior notice, to limit and/or amend the order quantity, promotional period, items, gifts or any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or delivery of any order.
NutriFirst Pte Ltd reserves the right to refuse to sell a product to any customer for any reason.
We will not entertain any cancellations once the order has been submitted by the customer.
We will refund the amount paid if the order is cancelled due to the unavailability of goods.
We will send a computer-generated invoice to the customer within 1 hour upon the successful submission of the electronic order. If the items ordered are unavailable, NutriFirst Support Team will contact you as soon as possible.
All products purchased via our website may be exchanged provided:
1. It is within 48 hours of receiving your order.
2. There is an original invoice.
3. The product is in good condition for resale. (Seal and packaging intact)
Exchange of product/s can be done at 1014 Geylang East Ave 3 #07-178, alternatively you may call +65 67440600 to arrange a special delivery for exchange to be done elsewhere (WITHIN Singapore), and a return delivery fee of $12 will be borne by you.
Items are non exchangeable in the following conditions:
1. Items bought at promotional prices.
2. Products for external application, example skin care product (due to hygiene factors).
NOTE:
Local orders (Singapore) are non-refundable.
International orders are non-refundable and non-exchangeable.
Please note that Exchange policy is non-negotiable.
We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us via phone at +65 67440600 or email us at feedback@nutrifirst.net
Promotional items are for a limited period only or while stocks last.
NutriFirst Pte Ltd reserves the right to discontinue any promotion without prior notice.
In the event where a product is priced wrongly or graphically represented incorrectly, NutriFirst Pte Ltd shall have the right to refuse or cancel any order/s placed for the product.
Every order is a legal binding contract. You are reminded of your legal obligation to complete your purchase according to our Terms & Conditions. Fraudulent orders will be compiled and appropriate legal actions will be undertaken.
1. Find your product
Select the item you wish to purchase from the ‘Product’ or ‘Category’ drop-down menu. Select ‘Flavour’, ‘Size’ or ‘Colour’ if applicable and select ‘Quantity’. Click on ‘Add to Cart’ for the item you wish to purchase.
2. Check your shopping cart
Shopping Cart will be reflected after adding an item to cart, check and amend ‘Flavour’, ‘Colour’, ‘Size’ and ‘Quantity’ if applicable.
Shopping Cart Options
Delete Cart
Delete all items on current shopping cart.
Delete
Delete a selected item from the cart.
Keep Shopping
Continue shopping and add more items to shopping cart.
Checkout
Confirm order when you have completed your shopping.
3. Upon Checkout, you will see your particulars and billing information.
(i) Please verify your full name, email address, contact number, billing and shipping address.
(ii) Choose the preferred delivery date and time. (Only applicable for Singapore orders)
For International orders, select International economy or International Priority.
(iii) On the ‘Other Comments’ section, please fill in any additional instructions/requests for us.
4. Upon Submit, you will see the summary of your order. Please check that all the details are accurate.
(i) Then click on Confirm.
4. Click on Process order to send us your order information or click on proceed to payment if you are paying by credit card.
(i) Upon processing your order, You will receive your order confirmation via email.
(ii) You will receive a call from us only just before delivery. (Only applicable for Singapore orders)
For International orders, you may track your package/s with the Fedex tracking number given to you via email when package is ready to be shipped.
Protecting your privacy and your information is our top priority. We have taken reasonable measures to secure both your information and your physical premises. We practice reasonable care in providing a safe transmission of your personal information from your PC to our servers (unless it sent by a mean outside of our control, i.e. e-mail). However, we cannot guarantee you that our measures will completely restrict unauthorized access to your information, and by using the Website you assume this risk.
All users must be registered as a member before you are able to make a purchase. We allow individual members to access their personal information by logging in with their email and password.
You may update your personal information by logging in.
If you no longer desire our service, you may remove your personal data at the member information page or by emailing us at feedback@nutrifirst.net.
We will respond to our customer's request within a reasonable time and we do not charge a fee for providing the information or data requested for.
You may opt-in or opt-out to receive information from us or our partners in the initial sign up. If at any time you would like to change to opt-in or opt-out, you may update your account by logging in. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request.
This website gives users the following options to remove their information from our database to stop receiving future communications and/or to no longer receive our services.
1. You can send an email to feedback@nutrifirst.net 2. Log in and edit profile and uncheck ‘I'd like to subscribe to the E-Newsletter’.
We may request personal identification information from you (such as your name, street address, telephone number, credit card number, e-mail address, and any other information required that allow us to contact you regarding the use of your membership registration, and/or the services and resources we make available on our website.
The Personal Information Collected on this website serves the following purpose:
Full Name – To identify individual customers.
Date of Birth – For Birthday Promotion.
Email – For Sending Confirmation of order.
Password – Only for www.NutriFirst.net (Suggested to use password different from other Non-NutriFirst account)
Mobile Phone – For NutriFirst Delivery Team to call you during delivery, as well as order changes such as ordered item is out of stock, etc.
Occupation/ Income – To group customers for marketing purposes.
Address/ City/ Country/ Postal Code – For Delivery of Orders
How do you hear about us – To gauge the Effectiveness of our Advertising Campaigns.
If you have provided us with your personal information for any of these activities, we may use it to carry out the stated activities. We may also use cookie technology and Web beacons to improve your overall experience of these activities, including remembering your preferences, customizing the content and advertisements that you see, or authenticating your access to your personal information.
Note: We will release specific information about you or your account in some circumstances such as any valid legal inquiry, breach of website security, threat to you or others. We may provide access to your personal information to our contractors who are performing services for us in connection with our website or the services that you have requested.
Information entered when making an online purchase will be shared with payment processors, financial gateways, and your credit card company to authorize credit card payments. Such information may also be shared with necessary third parties solely for the purpose or carrying out the transactions. No credit card information will be collected and stored within NutriFirst.net.
In addition, we may collect personal information from you in connection with contests, special offers, promotions or events. Your participation in the contest, special offer, promotion or event constitutes your consent to such disclosure and use of such information by third parties for the purpose of carrying out the contest, special offer, promotion or event.
You are responsible for maintaining the confidentiality of your information and password. You shall be responsible for all uses of your registration, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your registration or password.
Non-personal information may be collected through:
A "cookie" is an element of data that a website can send to your browser, which may then store it on your system.
An "IP address" is a number that is assigned to your computer when you are on the Internet. When you request pages from our Website, our servers log your IP address.
A "Web beacon," or "clear gif," is a small graphic image on a webpage or web-based document that a website can use to determine information about a user.
Non-personal information might include the browser you use, the type of computer, means of connection to our website.
We use such information for our business purposes and to administer the website, better manage advertising and to understand how our users use the services and resources provided. This will allow us to analyse and improve on our resources and services.
We may work with a third party web analytics provider to help manage and optimize our website by helping us measure the effectiveness of our advertising and users behaviour profile. The type of information we collect includes number of hits a webpage receives, type of browser used and user preference. To do this, we use Web beacons and cookie technology on the website.
We may share this information with our partners, suppliers and other third parties, but we will not share any individual personal information. We may share demographic and preference information with third party advertising companies to allow them to display appropriate advertisements for users. We will not permit advertisers to collect any personal information from our users within our website.
We allow Third party vendors, including Google, show our ads on sites on the internet.
We allow Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website.
Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. (Alternatively users can opt out of a third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.) We are using Remarketing Dynamic Ads that featured the usage of the Teracent cookie , users may opt out of the Teracent cookie by visiting the Teracent opt-out page.
We are using DoubleClick's remarketing pixels, users may opt out of DoubleClick's use of cookies by visiting the DoubleClick opt-out page or the Network Advertising Initiative opt-out page.
We may also contact you regarding registration and account matter.
We accept complaints or inquiries about our policies and procedures relating to the handling of personal data. Appropriate measures will be taken to amend policies and procedures if the complaint is deemed valid.
Email to: feedback@nutrifirst.net
Testimonials appearing on this website are opinions and feedbacks of individual users. NutriFirst Pte Ltd will not be responsible for the testimonials on this website.
Users will find advertisement or other content on our website that link to websites of our partners, suppliers, advertisers, sponsors and other third parties. We do not control the content or links that appears on these websites and it may be changing constantly. These websites may have their own Privacy Policies, and Terms and Conditions. Therefore, we strongly encourage users to review the Privacy Policies of any third party website/s before providing any personal information to them.
NutriFirst Pte Ltd will not be responsible for the privacy practices and information of links to other website/s.
We may require users under 18 to obtain the consent of a parent or guardian to view certain content. You agree to abide by any such restrictions, and not to help anyone avoid these restrictions.
We strongly urge all parents to participate in their children's exploration of the Internet and any online services, and to teach their children about protecting their personal information while online.
Note: We will not knowingly collect personally information from user under 18 without parental consent.
You agree to indemnify, defend and hold harmless NutriFirst Pte Ltd, its directors, employees, agents, consultants, suppliers and any third party information providers from and against all losses, expenses, damages and costs (including legal costs on an indemnity basis), including reasonable attorneys' fees, resulting from any violation of this terms and conditions by you. You agree that NutriFirst Pte Ltd shall not be liable for any consequential losses incurred or suffered by you.
